SCAM AWARENESSRemote access scams
In a remote access scam, someone convinces you to install software that lets them see and control your computer or phone. They pose as tech support, your bank, or a company offering a refund. Once connected, they can steal passwords, open your bank account, install harmful software, or trick you into sending money.
How this scam works
Contact usually comes through a call, a pop-up, an email about a charge you didn't make, or a text from your "bank." The person says there's a virus, a hacked account, or a refund waiting for you. To help, they ask you to go to a website and download a screen-sharing program, then read them a code.
Once connected, they may black out your screen while they work. A common trick is the refund scam: they ask you to log in to your bank to receive a refund, change the number shown to make it look like you got too much, and then pressure you to send the "extra" back by wire, gift cards or cash.
What it can look like
EXAMPLE · NOT A REAL MESSAGE"We're calling about the $399 renewal on your account. To process your refund, please go to [link] and download our secure support tool. Then read me the access code so I can connect and send the refund to your bank."
Warning signs
- Someone who contacted you asks to connect to your device
- You are told to download an app and read them a code
- They ask you to log in to your bank while they are connected
- Your screen goes dark or they say "don't touch anything"
- A refund turns into a request to send money back
- Requests to keep the call secret from family or bank staff
How to protect yourself
- Never give remote access to someone who called, texted, emailed or popped up on your screen.
- Only use remote help from a company you contacted yourself using a number you trust.
- Never log in to your bank while someone else can see or control your screen.
- Be suspicious of any "refund" that requires you to install software.
- Keep your devices and security software updated.
If you already responded
- Disconnect from the internet right away and uninstall the remote access program.
- From a different, safe device, change your email, banking and other important passwords.
- Call your bank using the number on your card to report the scam and ask about stopping any transfers.
- Have your device scanned with trusted security software or checked by a repair shop you choose.
- If they saw your personal information, visit IdentityTheft.gov for a recovery plan.
- Report the scam to the FTC and the FBI's IC3.
Get step-by-step recovery help →
Where to report it
- FTC: how to spot, avoid and report tech support scams ↗
- File a complaint with the FBI's IC3 ↗
- Report fraud to the FTC ↗
Common questions
What can a scammer do with remote access to my computer?
With remote access, a scammer can see everything on your screen, open your files, read saved passwords, install harmful software, and use your online banking if you log in. They can also change what you see on screen to make you think money was sent to you when it wasn't.
How do I know if someone is still connected to my computer?
Look for a remote access program running or a sharing icon on your screen, and watch for your mouse moving on its own. To be safe, disconnect from the internet, uninstall any program they had you install, and have the device checked by trusted security software or a repair shop you pick.
Is it ever safe to let someone access my computer remotely?
It can be safe when you started the contact yourself, with a company or person you know and trust, using a number you looked up. It's not safe when someone contacts you first, even if they claim to be from a well-known company, your bank, or a government agency.